Challenge

Unlike the intimate trips typical of private aviation, corporations often need to move thousands of employees for meetings, incentive travel or conventions. In this case, PJS needed to manage all logistics and transport of 1,600 passengers from Boston to San Diego for a meeting on the same travel day — all within a two-hour arrival window.

Commercial air could not do this: it would have scattered employees across dozens of flights arriving throughout the day. The client also wanted every passenger to have the same quality experience, a level of service not easily managed on a commercial airline.

Solution

• Five wide-body aircraft reduced the number of separate flights and kept the cost per passenger consistent.
• All logistical details ran through a single point of contact rather than several vendors.
• Eight PJS staff members in Boston and one in San Diego greeted passengers, assisted with ground transportation and kept each flight moving without delay.
• A PJS Flight Concierge flew on each flight so every passenger received the same experience and level of service.
• Direct service carried no change fees, cancellation fees, baggage fees or transfer costs.

Result

On arrival in San Diego, PJS managed all arrival activities including ground transportation to the final meeting destination, with the entire operation monitored 24/7. All 1,600 passengers arrived on time, well-fed, rested and ready for the event — and the client saved $57 per person compared to flying commercial, along with the hours that staggered arrivals would have cost in lost productivity.